Buying

Buy with confidence: search smart, verify listing details, use offers effectively, and keep everything on‑platform for the best support and safety.

Finding the right item

  • Use specific keywords (brand + model + size).
  • Browse categories when you’re exploring or unsure.
  • Save items to Favorites to compare price, condition, and photos.

Verifying a listing before you buy

Check the photos carefully: look for close‑ups of tags, logos, seams, and any wear. Read the description for condition notes and measurements.

If anything is missing, message the seller. Ask direct questions (e.g. “Any stains on the sleeves?”, “What’s the length in cm?”).

Offers and negotiation

  • Use offers to propose a price that works for you.
  • Be reasonable—lowballing often slows down the deal.
  • When you agree, complete the purchase through checkout.

Checkout and delivery

Follow the checkout steps for address/shipping and payment. Review the total cost before confirming (item price + delivery + any applicable fees).

Keep receipts and messages. If there’s a problem, you’ll have the context to resolve it quickly.

If something goes wrong

Item not as described
Message the seller with clear photos and what differs. Most issues are resolved when both sides share details calmly.
Suspicious behavior
Stop and report it. Don’t share verification codes or pay outside Kiim. Learn more on Trust & Safety.